Shipping Policy

Shipping & Service Policy

Last updated: [june - 2025]

We aim to deliver your Aura experience as quickly and safely as possible.

Shipping Time

• Local (Pakistan) orders are typically delivered within 2–5 business days.
• International orders (if applicable) may take 7–14 business days, depending on destination and customs.
• You’ll receive an email or SMS with tracking details once your order is shipped.

Shipping Charges

• Shipping fees are displayed at checkout.
• Free shipping may be available during promotions or above a specific order value.

Order Processing

• Orders are processed within 2–3 business days
• Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Issues

If your package is delayed, missing, or arrives damaged:

1. Contact us immediately at +92 331 8887863
2. Include your order number and tracking details.
3. We’ll work with the courier to resolve the issue as quickly as possible.

Service Commitment

Aura is committed to providing high-quality products and transparent service.
If you have questions or concerns, reach out anytime — our team is here to help.